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Please read our hotel guideline thoroughly before making a reservation.

Our desire is for you to have the very best experience of Cat Ba Island, our accommodations, dining and other services. To assist us in delivering you that experience we have developed the following policies and guidelines which we respectfully request that you adhere to before, during and after your stay.

Arrival and Departure
     Check-in time is from 2.00 pm
     Check-out time is prior to 11.00 am

Early check-in or late check-out is available and rates are available on request. Although our team members are on site 24 hours a day, we would appreciate your advising us if you expect to arrive after 6.00 pm.

Children 
We welcome children of all ages at Princes Hotel. 

Accepted Payment Methods 
We accept MasterCard, Visa, Diners Club and American Express as well as cash and travellers cheques.

Reservations Guarantee 
To guarantee your reservation you will be asked for your credit card details.
 
CHANGES/CANCELLATIONS... We hope it doesn't happen. We would be disappointed if you were to cancel your reservation. If you cancel more than seven days prior to arrival, your deposit will be reimbursed in full. If however, notification of change or cancellation is received less than seven days prior to arrival, we do reserve the right to withhold the deposit or charge the total agreed amount to the credit card you have provided us to secure this reservation.

Non-arrival 
Should you fail to arrive on the scheduled day of your reservation, your room will be held until the following day in case you have been unforeseeably delayed and are unable to contact us. Should you not arrive the next day your reservation will be cancelled and the first night’s accommodation charge which will be applied to your credit card.

Shortened Stay
After check-in, should you shorten your stay, you will be charged a minimum of one night’s accommodation.

Rates and Minimum Length of Stay Requirements 
Our rates vary by room type, availability, day of the week and season; Summer and weekends are always in high demand. During periods of high demand or major events and for certain packages we may apply a requirement for a Minimum length of stay. You will be advised of this at the time of your reservation.

Local Taxes 
All guest expenses are subject to Goods & Services Tax of 10.0% which is included in any room or ancillary prices quoted.

Gratuities and Service Charges 
Tips and gratuities to our team members are at our guests discretion and we do not apply any compulsory service charges.

Communications and Privacy 
If you contact us by email, fax, standard mail or through this website you agree to allow us to contact you in the future and that this may include promotional material regarding upcoming events, special offers or general information. We will never use your name and information for any other purpose nor provide it to any other party without your prior permission or where legally obliged to do so. Any communication that we may send you will include the opportunity for you to unsubscribe.

Additional Guests
Unless otherwise specified all accommodation and packages rates quoted are based on double occupancy. Please contact our Reservations Team regarding rates for additional guests.

Group Bookings
If guests requiring ten or more rooms are travelling together we request notification in advance so that we can assist our guests to check-in in the best possible manner. We like to personally welcome all group members and to provide the utmost and friendly and personal service. We welcome the opportunity to assist your party with advice on local activities, events and entertainment, special experiences and even airport transfers.Environmental Policy 
We constantly challenge ourselves to provide the right environment for our guests and team members through the promotion of environmental awareness.
We train our team members to incorporate good environmental practice in all aspects by periodically reviewing our practices, procedures and objectives.Disputes and Claims
Any controversy, dispute or claim arising out of or in connection with these hotel policies shall come under the jurisdiction of most competent courts of Cat Ba Island .

Changes to Hotel Policies 
These Hotel Policies are subject to change without notice – latest update March 2014